Junio 25, 2020

Description : you will be responsible for all technical service and support related topics acting as the main technical, application & materials across the entire company portfolio. You will have to build the infrastructure owned or outsourced to increase our coverage and reach to customers around Spain and abroad in the future.


✓ Managing all open technical service tickets and/or calls at the call center and channeling them to the relevant person following till closure;

✓ Full Responsibility for the smooth operation of all systems in our showroom and availability of all tools required for conducting successful demos;

✓ Pre sales support from the material and production aspects point of view, helping sales team with deal closure either by production of benchmarks parts, samples or in the field on Face to Face customers and prospects meetings;

✓ Post sales responsibility for customers success and satisfaction from the products and services we offer. NPS and TCE metrics will apply;

✓ Full responsibility to the inventory of spare parts and materials required to maintain smooth operation of our customer's business;

✓ Full responsibility on Break-Fix and all customer on-site and remote support (travel included where needed); SKILLS REQUIRED

✓ 3-5 years' experience in a similar service delivery, technical support, pre-post sales in additive manufacturing or hi-tech environment an advantage ;

✓ Materials, Electronics or Mechanical engineering degree - A Must;

✓ Experience in CAD/CAM and 3D industrial design software tools, such as SolidWorks or Fusion 360;

✓ Knowledge of 3D modeling and slicing software tools for pricing and file preparation to 3D printing - A big advantage;

✓ Knowledge and experience in graphic design software (Photoshop, Illustrator) and rendering tools - A big advantage;

✓ Great interpersonal skills and ability to work in a team;

✓ Strong spoken and written communication skills in English and Spanish. Additional languages an advantage;

CONDITIONS Schedule: Monday to Friday from 9 AM TO 6 PM;